Taming the performance chain
Through this 3-hour lab, everyone in the room becomes part of a Performance Chain. This innovative simulation provides participants with first-hand experience about how to drive performance improvements in any organization. Through this simulation, we:
- Diagnose the fitness of Performance Chains on speed, predictability, flexibility and leverage
- Discover and solve the misalignment between the Performance Chain and customer needs
- Demonstrate actions that can strengthen both customer experience and performance
What is it?
- A half-day, fast-paced fun and interactive learning lab
- An introduction to the basic concepts of a Performance Chain and customer experience
- Lessons in evaluating speed, predictability, flexibility and leverage and actions that can drive overall performance improvements
- Alignment of a Performance Chain to customer experience requirements, and understanding what customers will and will not pay for
- Designed for groups of up to 75 people
Who is it for?
- Anyone – from executives to front line managers
- Cross functional, facility and business unit groups
- Integrated sessions with suppliers and partners
What you get:
- Immediate applied learning in a fun and safe environment
- Skill building around basic performance concepts
- Team building and an opportunity to apply the simulation lessons to key issues and opportunities in your organization
- Each participant will receive a copy of the book “Taming the Performance Chain”