Lean transactional experience
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What is the foundation for your transactional Performance Chain? This 6-hour case-study based lab is aimed at providing the tools for participants to analyze and improve processes in a transactional administrative environment.
Basic value stream mapping, metrics and a business case study create change agents equipped to make process improvements in your organization. The experience creates a clear understanding of a transactional/service process in the current state and looks for improvement opportunities in the future state with quantifiable benefits.
Working through a case scenario for a transactional process, participants:
- Practice tool application and analytic thinking in a no-risk yet realistic environment
- Apply performance improvement tools to find relevant details and complete process analysis
- Work as a team to find overall system implications and prioritize action plans
What is it?
- A 6-hour lab to learn and experience process improvement
- An improvement program for transactional processes using performance improvement tools
- An immersion method to enhance participant capabilities to uncover hidden revenue potential
Who is if for?
- Any product or service organization
- Department heads
- Process leaders and process performers
- Change agents
- Participants who wish exposure to transactional process improvement methods
- Employees or students being introduced to Lean philosophy and methodology and transactional environments
What you get:
- Participants able to analyze and improve transactional processes
- Tools usable to uncover revenue potential in front-end processes
- Process improvement tool concept education
- Hands-on tool application and analysis practice in a low-risk environment